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Old 01-30-2012, 04:07 PM
Sserpentina Sserpentina is offline
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Default Hacked account

Hi,
I have recently encountered this problem, where I am unable to log in to my account, which is this one: http://www.trekearth.com/members/Serpentina/
As you can see, I had to register anouther account just to post this message. Basically, it keeps telling me, that my pass is incorrect, and when i try to ask for a reminder, it rejects all my email addresses. Ok, to be fair, I am not entirely sure which one I used to sign up, but I only have four and none of them is being recognized. There is no other way, e.g., a secret question or anything else, how they could remind you of your email address as well.
Another strange thing is, that before this happened, for about two-three days,I was unable to open TrekEarth altogether,as my antivirus kept flashing, that a virus has been caught and the loading of page aborted. I am not exactly an IT whizz, but i was wondering, whether there was a possibility, that my account has been hacked. I tried emailing questions@trekearth.com, but have not heard back and could not finf any other relevant help on the website.

Can anyone help?
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  #2  
Old 01-30-2012, 05:04 PM
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Porteplume Porteplume is offline
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I'll take contact with you in a minute per mail and we will try to solve this...

Viviane

Later Edited: Have a look on your f******n.*@googlemail.com account, I have sent a new PW to that address...
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Last edited by Porteplume; 01-30-2012 at 05:10 PM.
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  #3  
Old 01-30-2012, 05:35 PM
Serpentina Serpentina is offline
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Hi, Porteplume,


thank you every soooo much! I don't know, what the hell had happened, but it is working again! Thanks a million!
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  #4  
Old 01-30-2012, 05:37 PM
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Porteplume Porteplume is offline
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OK, it's fine, I'm glad it works, now I'll disable the new account.
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