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  #11  
Old 07-07-2013, 05:22 PM
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Porteplume Porteplume is offline
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Then we will have to wait till to-morrow for help from the Tech Team... Sorry Rob!
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  #12  
Old 07-08-2013, 05:52 PM
FireFluxStudios FireFluxStudios is offline
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Hi,

Still getting this error if I try to upload a photo, if someone could take a look please.

Thanks,

Rob.
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  #13  
Old 07-10-2013, 10:45 PM
IBAlex IBAlex is offline
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Hello Rob!
I will try to help here. I just need some more information from you.
- Did you clear your cache?
- what is the browser and version you are using?
- Could you please provide the steps that you are taking so that I can reproduce the problem?
Thanks a lot!
Cheers!
IBAlex
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  #14  
Old 07-12-2013, 11:56 AM
FireFluxStudios FireFluxStudios is offline
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Hi,

Yes, I've cleared my cache, no help.

Mostly on Chrome, Version 27.0.1453.116 m, but it also does it on FF & IE

1) go to http://www.trekearth.com/upload.php
2) Select a jpg from my PC (800x533 and 198kb)
3) Click Upload
4) On the next page, after the upload, I changed the following fields:
(a small thumbnail of my picture is displayed on the left,its URL is http://i1.trekearth.com/photos/temp_...olours_s2_.jpg if that helps)

Title: Multicoloured Desert
Medium: Color
Genre: Places
Categories: Nature
Year: 2013
Month: March
Day: 1
Note:
The high altitude in the Bolivian Altiplano brings out some wonderful colours.

We took this in the south of Bolivia, during a 4 day jeep tour.

State: Potosi
City: Uyuni (then pressed the 'Lookup City', and selected 'Uyuni/Potosi(239)'
Body: EOS 60D

Then pressed the 'Update' button, and it goes to this page:

http://www.trekearth.com/manage.php

And says this:

Problem copying photo.
File does not exist: /var/www/html/te-vbdev/trekearth/images/photos/155598/bolivia-altiplano-colours.jpg

Rob.
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  #15  
Old 07-12-2013, 08:47 PM
IBAlex IBAlex is offline
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Thanks a lot, Rob!
Our IT team says that the problem should be fixed now. Can you try to upload the picture to see if it works? Thanks!
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  #16  
Old 07-15-2013, 07:17 AM
FireFluxStudios FireFluxStudios is offline
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Hi,

Well it posted it all ok, but there was another error on the screen now.

Once I pressed the 'Update' button when I had finished filling out all the details, it went to this page, and displayed everything.

But there was an error message above the image:

failed to copy xml file /var/www/html/te-vbdev/trekearth/images/photos/155598/misc/uid_155598.xml...

The post/picture looks 'ok' though, so maybe its just some problem in the background.

Rob.
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  #17  
Old 07-15-2013, 04:56 PM
IBAlex IBAlex is offline
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Thank you, Rob for your update. I'm checking the issue now with the Tech team. Cheers!
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