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Search: Posts Made By: IBAlex
Forum: Forum Feedback and Support 06-20-2014, 08:20 PM
Replies: 15
Views: 797
Posted By IBAlex
Hello! Thank you for your messages. Our Tech team...

Hello! Thank you for your messages. Our Tech team tried to solve this issue but it triggered another problem on our site. As for now I would kindly ask you to either upload pictures that are 790px or...
Forum: Forum Feedback and Support 06-17-2014, 11:25 PM
Replies: 15
Views: 797
Posted By IBAlex
Mariusz, I've been in touch with IT the whole day...

Mariusz, I've been in touch with IT the whole day today and we come to conclusion that this might be a browser setting. They advised that there's a setting in Internet Explorer called "Smart Image...
Forum: Forum Feedback and Support 06-17-2014, 11:19 PM
Replies: 5
Views: 288
Posted By IBAlex
Hello André, thank you for your prompt...

Hello André,

thank you for your prompt response.
Yes, after seeing your post I immediately got in touch with IT team who fixed the problem. Yesterday we tried to help other user- Mariusz- whose...
Forum: Forum Feedback and Support 06-17-2014, 06:58 PM
Replies: 15
Views: 797
Posted By IBAlex
Mariusz, did you refresh and clear your cache on...

Mariusz, did you refresh and clear your cache on Internet Explorer 10? thanks!
Forum: Forum Feedback and Support 06-17-2014, 06:53 PM
Replies: 5
Views: 288
Posted By IBAlex
Hello, thank you for reporting that. The two...

Hello,
thank you for reporting that.
The two issues are connected because they are all related to the perceptual resizing happening on the site. Here is what tech team explained to me:

There...
Forum: Forum Feedback and Support 06-16-2014, 07:06 PM
Replies: 15
Views: 797
Posted By IBAlex
Fixed!

Hello everybody,

I'm happy to announce that we resolved the problem together with tech team. If you upload pictures that are 800px wide, they would not be resized to 790px. I tested it and I see...
Forum: Forum Feedback and Support 06-13-2014, 10:02 PM
Replies: 15
Views: 797
Posted By IBAlex
Mariusz, thank you for the detailed information....

Mariusz, thank you for the detailed information. Question- is this problem happening just now or it was always like that?
Forum: Forum Feedback and Support 06-13-2014, 06:57 PM
Replies: 15
Views: 797
Posted By IBAlex
Hello Mariusz, thank you for your message! I...

Hello Mariusz,

thank you for your message! I have already spoken with Tech Team about it and we need a little bit more information to help with this issue. As for now we don't see the photos...
Forum: Forum Feedback and Support 05-28-2014, 12:30 AM
Replies: 5
Views: 1,235
Posted By IBAlex
Thank you for your ideas! As of now tech is not...

Thank you for your ideas! As of now tech is not planning on developing TE app but I would certainly let you know if anything changes. Warm regards, IBAlex
Forum: Forum Feedback and Support 04-18-2014, 11:38 PM
Replies: 22
Views: 2,525
Posted By IBAlex
Great! I'm happy to hear everything is fine now....

Great! I'm happy to hear everything is fine now. Happy Easter to you too! Alex
Forum: Forum Feedback and Support 04-18-2014, 10:08 PM
Replies: 22
Views: 2,525
Posted By IBAlex
Didi, I checked various browsers and everything...

Didi, I checked various browsers and everything looks fine for me. Can you please clear your cache and refresh Chrome? Does it look ok now? Thanks! Alex
Forum: Forum Feedback and Support 04-18-2014, 05:31 PM
Replies: 22
Views: 2,525
Posted By IBAlex
Thanks, Didi! Weird because I see the WS picture...

Thanks, Didi! Weird because I see the WS picture displayed correctly, nothing is cropped. I will follow up with tech team. Cheers!
Forum: Forum Feedback and Support 04-17-2014, 06:56 PM
Replies: 22
Views: 2,525
Posted By IBAlex
Fixed

Hi Didi,
Tech team just told me that they fixed the problem and right now they are testing it, making sure everything is fine. Can you please confirm that there is no problem with WS anymore? thanks!
Forum: Forum Feedback and Support 04-17-2014, 05:57 PM
Replies: 22
Views: 2,525
Posted By IBAlex
Didi, our tech team is working on that right...

Didi,
our tech team is working on that right now.
Warm regards,
IBAlex
Forum: Forum Feedback and Support 03-11-2014, 05:12 PM
Replies: 22
Views: 2,525
Posted By IBAlex
Hello Didi, yes, I still remember about this...

Hello Didi,

yes, I still remember about this issue. As mentioned earlier I believe it is related to other issues that tech team is trying to solve currently. I will double check with them and let...
Forum: Forum Feedback and Support 01-30-2014, 10:55 PM
Replies: 22
Views: 2,525
Posted By IBAlex
Oh, sorry Didi, we were just discussing new photo...

Oh, sorry Didi, we were just discussing new photo upload dimensions and sizes because the one we have now cause many troubles and I think that the bug you are describing here is related those issues....
Forum: Forum Feedback and Support 01-30-2014, 06:52 PM
Replies: 22
Views: 2,525
Posted By IBAlex
Didi, sorry for late response but we are...

Didi, sorry for late response but we are currently discussing with mods changing the upload size and dimensions. I believe that this is related to what you are reporting here.
Please have a look at...
Forum: Forum Feedback and Support 01-24-2014, 12:05 AM
Replies: 5
Views: 813
Posted By IBAlex
I'm glad to hear that :) Warm regards, ...

I'm glad to hear that :)

Warm regards,
IBAlex
Forum: Forum Feedback and Support 01-23-2014, 06:42 PM
Replies: 22
Views: 2,525
Posted By IBAlex
Hi Didi, can you please upload it once again...

Hi Didi,

can you please upload it once again and see if it happens again?
Do you experience anything unusual when uploading this picture?

Thank you!
IBalex
Forum: Forum Feedback and Support 01-23-2014, 06:34 PM
Replies: 5
Views: 813
Posted By IBAlex
Hello Kaj, thank you for explaining...

Hello Kaj,

thank you for explaining everything.
So I understand everything is fine AND was fine from the beginning?

Thanks!
IBAlex
Forum: Forum Feedback and Support 12-06-2013, 12:16 AM
Replies: 19
Views: 2,904
Posted By IBAlex
I need your help- who else is experiencing this...

I need your help- who else is experiencing this problem?
IT is looking at the individual accounts and they monitor if everything is recorded correctly. So far they have been checking Gert's account...
Forum: Forum Feedback and Support 12-05-2013, 06:08 PM
Replies: 24
Views: 2,277
Posted By IBAlex
Thank you, Murat!

That is a very nice message:) Thank you!
Forum: Forum Feedback and Support 12-04-2013, 05:40 PM
Replies: 14
Views: 2,305
Posted By IBAlex
Hello! Tech team just updated the Upload...

Hello!
Tech team just updated the Upload section as well as FAQ #11. Please have a look:
http://www.trekearth.com/upload.php
http://www.trekearth.com/faq.php

Thank you!
Forum: Forum Feedback and Support 12-04-2013, 05:17 PM
Replies: 19
Views: 2,904
Posted By IBAlex
Thanks, Gert! I noted it. I will keep you...

Thanks, Gert! I noted it.
I will keep you posted when I hear back from Tech team.

Warm regards,
Alex
Forum: Forum Feedback and Support 12-03-2013, 06:55 PM
Replies: 1
Views: 730
Posted By IBAlex
Dear Rosemary, it's fixed now. Looking...

Dear Rosemary,

it's fixed now.
Looking forward to your confirmation.

Warm regards,
Alex
Showing results 1 to 25 of 106

 
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